> ## Documentation Index
> Fetch the complete documentation index at: https://cashfreepayments-d00050e9-theme-update.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Risky Transactions

> In this article, you will learn about the flagged and blocked transactions.

## View flagged transactions

You can view the suspicious transactions detected by Shield Pro and transactions that fall under the activated smart rules and recommended rules here. [For the transactions under the recommended rule(s), you chose to flag appear here](/payments/risk-shield/smart-rules#update-smart-rule-action). Follow the instructions below to view the flagged transactions:

1. Log in to the *[Payment Gateway](https://merchant.cashfree.com/merchants/login)* dashboard using your credentials.
2. Navigate to **Riskshield** > **Risky Transactions** > **Flagged Transactions**.

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  <img src="https://mintlify.s3.us-west-1.amazonaws.com/cashfreepayments-d00050e9-theme-update/static/payments/risk-shield/risky-transaction-1.png" />
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1. **Last 30 Days** - Use the dropdown menu to select the time period of the flagged transactions that you wish to view. You can select **Custom Data Range** to select a custom date range.
2. **Search & Filter** - Use the available filter options to retrieve the data and click **Apply**.
3. **Export** - Select this option to export the data.

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  <img src="https://mintlify.s3.us-west-1.amazonaws.com/cashfreepayments-d00050e9-theme-update/static/payments/risk-shield/risky-transaction-2.png" />
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6. You can view the following data in the form of cards:
   * **Transaction Time** - It displays the number of transactions scanned.
   * **Transaction Id** - It displays the number of transactions.
   * **Amount** - It displays the amount protected because of blocking the transactions.
   * **Flagged Reason** -  It displays the reason for flagging the transaction for review.
   * **Refund / Acknowledge Txn**
     * **Refund** - Select this option to refund the flagged transaction.
     * **Acknowledge** - Select this option to acknowledge the flagged transaction.

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  <img src="https://mintlify.s3.us-west-1.amazonaws.com/cashfreepayments-d00050e9-theme-update/static/payments/risk-shield/risky-transaction-3.png" />
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You can click a flagged transaction to view it in detail.

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  <img src="https://mintlify.s3.us-west-1.amazonaws.com/cashfreepayments-d00050e9-theme-update/static/payments/risk-shield/risky-transaction-4.png" />
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***

### Refund flagged transaction

You can choose to refund the flagged transactions by following the instructions below:

1. From the *Flagged Transactions* screen, you can click **Refund** to proceed with the process or select the flagged transaction to view it in detail.
2. Click **Refund**.
3. In the *Initiate Refund* popup, enter the refund amount in the respective field and proceed.

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  <img src="https://mintlify.s3.us-west-1.amazonaws.com/cashfreepayments-d00050e9-theme-update/static/payments/risk-shield/risky-transaction-5.gif" />
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You have successfully initiated a refund for the flagged transactions.

***

### Acknowledge flagged transaction

You can choose to acknowledge the flagged transactions by following the instructions below:

1. From the *Flagged Transactions* screen, you can click **Acknowledge** to proceed with the process or select the flagged transaction to view it in detail.
2. Click **Acknowledge**.
3. In the *Confirm Acknowledgment* popup, click **Acknowledge**.

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  <img src="https://mintlify.s3.us-west-1.amazonaws.com/cashfreepayments-d00050e9-theme-update/static/payments/risk-shield/risky-transaction-6.gif" />
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You have successfully acknowledged a flagged transaction.

***

## View blocked transactions

You can view the transactions that we prevent or restrict from being processed. [For the transactions under the recommended rule(s), you chose to block appear here](/payments/risk-shield/smart-rules#update-smart-rule-action). Follow the instructions below to view the blocked transactions:

1. Navigate to **Riskshield** > **Risky Transactions** > **Blocked Transactions**.

<Frame caption="">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/cashfreepayments-d00050e9-theme-update/static/payments/risk-shield/risky-transaction-7.png" />
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2. **Last 7 Days** - Use the dropdown menu to select the time period of the blocked transactions that you wish to view. You can select **Custom Data Range** to select a custom date range.
3. You can view the following data in the form of cards:
   * **Transactions Scanned** - It displays the number of transactions scanned.
   * **Risky Transactions Blocked** - It displays the number of transactions.
   * **Amount Protected** - It displays the amount protected because of blocking the transactions.
4. You can view the following information of a blocked transactions:
   * **Date & Time** - It displays the date and time of the transactions.
   * **Order ID** - It displays the unique identifier of the order.
   * **Order Amount** - It displays the amount of the order.
   * **Transaction ID** - It displays the unique identifier of the transaction.
   * **Payment Mode** - It displays the mode of payment used for the transaction.
   * **Status** - It displays the status of the transaction.
   * **Block Reason** - It displays the reason for blocking the transactions.

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  <img src="https://mintlify.s3.us-west-1.amazonaws.com/cashfreepayments-d00050e9-theme-update/static/payments/risk-shield/risky-transaction-8.png" />
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