Try it out here: Cashfree Customer Hub
Why merchants should use Customer Hub
The Customer Hub helps merchants by making things easier for their customers. Here’s why it’s great for merchants:-
Fewer Support Calls
Since customers can find answers on their own (like checking payments or refunds), they don’t need to contact support as much. This means merchants get fewer calls and can focus on other things. -
Better Customer Trust
When customers can see their information and manage it easily, they feel more in control. This builds trust and makes them more likely to come back. -
Accurate Data
Customers can update their own details, like billing addresses or payment methods, so merchants have the latest info without needing to do it themselves. -
Simple Compliance
With the Customer Hub, customers have access to their own data, helping merchants stay compliant with data privacy rules. -
Clear, Real-Time Updates
Customers can check the Hub anytime for real-time updates on payments and refunds, so they’re always in the loop. This builds transparency and trust.
Manage saved payment methods
To manage saved payment methods in Customer Hub:- Log in to the Customer Hub using your mobile number.
- Under Manage, select Payment Methods.
- Select the payment method you want to manage: Cards or UPI.
- Add, edit, or delete the payment method as needed.