This journey outlines how an auditor reviews and verifies VKYC sessions using the Auditor Dashboard.
1

Log in to the Auditor Dashboard

  • Enter your registered email address.
  • Enter the one-time password (OTP) sent to your email.
  • After signing in, the dashboard home screen appears.
2

View dashboard summary

  • On the home screen, view the session summary panel showing:
    • Total sessions reviewed
    • Sessions approved
    • Sessions rejected
  • Use the date range filter to update the data.
  • Scroll down to view the session table. The table displays the following columns:
    • Completed at
    • Reference ID
    • Customer name
    • Mobile number
    • Final status
    • Your remarks
  • Use the pagination controls to navigate between records and adjust the number of sessions displayed per page.
3

Filter sessions

  • In the top-right corner, open the filter drop-down.
  • Select a session type to view:
    • Pending
    • Approved
    • Rejected
4

Search and select a session

  • Use the search bar to find a session by Mobile number.
  • Click a session row to open the review screen.
5

Review session details

  • View the recorded video, submitted documents, and system-generated results.
  • Expand each section to verify:
    • OCR results
    • Face match accuracy
    • Captured location
6

Add remarks and take action

  • Enter your comments in the Remarks field.
  • Do one of the following:
    • Select Approve to mark the session as valid.
    • Select Reject to mark the session as invalid.
  • If rejecting, choose a reason from the drop-down list.
7

Submit decision

  • Confirm your decision after selecting Approve or Reject.
  • The session is removed from the Pending list.
  • The dashboard summary updates to reflect the action taken.