The Cashfree WhatsApp Assistant helps you manage key business tasks such as generating payment links, resolving queries, and tracking payments directly from WhatsApp chats. Built on the Remote Model Context Protocol (MCP), the assistant understands natural language messages, extracts context, and enables instant action all from within WhatsApp.

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Key features

Cashfree WhatsApp assistant offers the following features:
  • Generate payment links from WhatsApp messages.
  • Check transaction and order statuses.
  • Access order or payment details.
  • Share screenshots or documents for support.
  • Get answers to frequently asked questions (FAQs).
  • Use without installation or technical setup.

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Who can use the WhatsApp assistant

The WhatsApp Assistant is ideal for merchants who use mobile-first, conversation-led workflows. This includes small businesses, D2C brands, and social sellers using platforms like Instagram or WhatsApp. It’s designed for fast-moving, low-tech environments where managing payments and support within chat is essential.

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How it works

  1. Chat with your customer using WhatsApp to discuss products, services, or payments.
  2. Send a request by forwarding the customer’s message or typing it in the chat with the Cashfree WhatsApp Assistant.
  3. Get a response as the assistant interprets your message and returns a relevant action, such as a payment link, status update, or support message.
  4. Share the response or continue the conversation in the same WhatsApp thread.

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Example use cases

  • Generate a payment link
    • You: The customer wants to order a red velvet cake for ₹450.
    • Assistant: Here’s your payment link for ₹450.
  • Check the status of a transaction
    • You: Check the status of txn_123456.
    • Assistant: Transaction txn_123456 was successful via UPI at 3:45 PM.
  • Get help with FAQs
    • You: What if a customer’s payment fails?
    • Assistant: Here’s what to do if a payment fails.

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Get started

Fill out this support form to enable the WhatsApp Assistant for your business. You don’t need any technical integration.