Pricing FAQs

What is TDR?

Transaction Discount Rate (TDR) is the fee that you pay for every transaction processed using a payment gateway. The rates may differ based on the payment mode used by the customer.

For example, when a customer pays via net banking, the TDR will be low, while for international credit card payments the TDR will be higher. We discussed in details, what is TDR and how it is split. Read here.

What is TDS?

TDS (Tax Deducted at Source) is a tax collected by the Government of India at the time income is generated, rather than at a later date. It applies to payments such as commissions, professional fees, interest, and rent.

In the context of Cashfree Payments, TDS may be applicable on the payouts or commissions paid to merchants. The deducted amount is deposited with the government, and a TDS certificate (Form 16A) is issued to the merchant as proof of the deduction.

You can use this certificate to claim credit while filing your income tax returns.

How do I submit a TDS claim?

To submit a TDS claim, follow these steps:

1. Submit this support form using your Cashfree registered email address.
2. Attach the following documents:
   • A digitally signed Form 16A
   • A cancelled cheque for the bank account where the refund should be credited
3. Cashfree Care will create a support ticket and share the estimated turnaround time (TAT).
4. After processing, Cashfree Care will update the ticket with the UTR (Unique Transaction Reference) and the credited amount.
5. If the details are correct, no further action is required.
6. If you notice a discrepancy, reply to the same ticket. Cashfree Care will coordinate with the Finance team to resolve the issue.

What is Form 16A?

Form 16A is a TDS certificate issued for tax deducted on non-salary payments such as commissions, interest, rent, and professional fees. It contains details of the amount paid, the tax deducted at source (TDS), and the TDS payment deposited with the government.

Do you provide billing Invoices for transactions and services used?

For all the transactions processed, an invoice is raised and shows up on your Cashfree Merchant Dashboard on/after the 5th of the next month. You will be notified of the invoice generation on your registered email address provided to us.

Note: If your account has availed Free Trial credits for the billing period and you don’t have any charges or deductions, or if your account is on the surcharge model, an invoice will not be raised for you, since you have not been directly charged for the transactions.

Please follow the below steps to download the invoice:

1. Login to your Cashfree account.

2. On the Home page, click the Profile/User icon on the top right corner and click Profile from the menu.

3. On the Profile page, click Invoices, select the month-year combination from the dropdown, and click on Download

4. A new tab will open where your generated invoice(s) will be shown and you can download them Cashfree Payments India Private Limited comes under the purview of e-Invoicing under GST, and it is mandatory for us to capture all required details of the merchants correctly to generate e-Invoices. Please check the invoice to ensure that your tax details are correct.

If you want to claim Input Tax Credits, we request you to send us your latest GST registration details and the GST certificate at the earliest. Please ignore this if you have already registered your details with us and details are present on the generated invoice.

What charges do I need to pay for using Cashfree products?

You can check out all Cashfree products and their pricing here. You can also talk to our payments expert directly and know more about the product and pricing by submitting this form.

Do I need to pay any setup or integration cost?

Cashfree merchants need not pay any setup fee or integration charges. We offer a wide range of powerful REST APIs built to help you automate payments and achieve efficiency. We have also developed ready - to use integrations that work seamlessly with a range of e-commerce platforms such as Shopify, Woocommerce etc. You can check out our developers documents and available integrations here.

How is the billing done?

For all the transactions processed, an invoice is raised and shows up on your Cashfree Merchant Dashboard on the 5th of the next month, i.e for the services rendered for the period 1st Jan to 31st Jan, Cashfree raises the invoice by 5th of Feb. The invoice will have the total value of the transactions processed and respective Transaction Discount Rate(TDR) + GST as applicable.