SecureID: General FAQs

How to withdraw funds from Cashfree?

Cashfree supports fund withdrawals through different products. The process varies depending on whether you’re using Payments (PG), Payouts, or SecureID.

Payments (PG) To initiate an on-demand withdrawal from Payments Gateway:

1. Log in to the Merchant Dashboard using your credentials.
2. In the left navigation panel, go to Settlements.
3. Select On-demand from the dropdown.
4. Click Withdraw Now next to the available balance.
5. A list of previously initiated withdrawals is also displayed on this screen.

Payouts

To initiate withdrawal funds from your Cashfree Payouts wallet:

1. Log in to the Merchant Dashboard using your credentials.
2. Navigate to Fund Sources > Cashfree Wallet.
3. Under the Overview section, click Withdraw next to Last Withdrawal.
4. Enter the withdrawal Amount and Remarks, then click Withdraw.

SecureID

To withdraw funds from your SecureID account:

1. Log in to the Merchant Dashboard using your credentials.
2. In the left navigation panel, go to Accounts.
3. A summary of your account transactions will be displayed.
4. Click Withdraw to initiate the fund withdrawal.

Withdrawal guidelines:

• Maximum 3 withdrawals allowed per day.
• Funds are credited only to your registered business bank account.
• Processing time is between 8:00 AM and 6:45 PM, Monday to Saturday except 2nd and 4th Saturdays.
• Withdrawals are non-reversible once submitted.
• It may take 30 minutes to a few hours for the credit to reflect.