Fraud Prevention FAQs

How can I identify a fraudulent transaction before making a payment?

Before you make a payment:

• Make sure the website or app uses https://.
• Verify the business provides contact information and refund policies.
• Review customer feedback on trusted platforms.
• Don’t proceed if something feels rushed or suspicious.

How do I check if a merchant is trustworthy?

To verify a merchant before making a payment:

• Look for complete business details on their website.
• Check reviews on platforms like Google or Trustpilot.
• Be cautious of high discounts or full advance payment requests.
• Avoid unsolicited links from social media or messaging apps.

What are the red flags to watch for before paying?

Watch for signs of fraud:

• Poorly designed websites with broken links or missing contact details.
• Requests for full payment without an invoice or confirmation.
• Urgent requests to pay via unknown QR codes or links.

How do I protect my card and bank information from fraud?

To secure your financial information:

• Don’t share your card number, CVV, OTP, or passwords.
• Avoid saving card details on untrusted websites or apps.
• Enable SMS or email alerts for all transactions.
• Use trusted payment gateways like Cashfree.

Does Cashfree verify merchants to prevent fraud?

Yes. Cashfree verifies merchants through a strict onboarding and compliance process before enabling payment acceptance. However, Cashfree doesn’t manage order fulfilment. Confirm a merchant’s legitimacy before you pay. If you suspect fraud, report it here.